Mental Health Case Management Navigator
Salary :
$58,980.
96 - $80,647.
32 AnnuallyLocation :
Arvada, COJob Type:
Benefited Full TimeJob Number:
2023-00154Department:
Department of City Managers OfficeOpening Date:
08/04/2023Closing Date:
8/18/2023 11:
59 PM MountainFLSA:
Non-ExemptPosition Purpose The City of Arvada promotes Equal Pay for Equal Work.
Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity.
The range listed reflects the entire range and typical placement upon hire is entry to mid range.
Interview process includes:
Application, Interview(s), Personal History Questionnaire, Polygraph, Background and References.
Develop and maintain a mental health therapist provider list, connect victims and their caregivers with appropriate mental health services and to work with caregivers and victims to facilitate their connection with and through their successful completion of mental health services.
Job Functions / Scope of Authority ESSENTIAL JOB FUNCTIONS Solicit, review, interview and make decisions about which mental health providers will be accepted on RH mental health service provider list Maintain, update, and ensure accuracy of the RH mental health provider list Distribute, receive, track and file RH mental health therapist MOU's Provide quarterly RH mental health provider meetings and trainings Work with RH mental health providers to insure high level of customer services to victims and caretakers Work with RH mental health providers concerning customer service complaints from caregivers and/or victims Provides victim compensation and victim rights information.
Provides ongoing support and mitigate barriers to families receiving mental health therapy.
Develop a follow-up schedule for families to ensure participation in mental health therapy; with the goal of successful completion of mental health therapy.
Make referrals and maintain referral database for mental health and educate families on the importance of mental health treatment; mitigate barriers to therapy for families including but not limited to assisting with transportation arrangements.
When necessary, facilitate pre-screen with therapist(s) on family's behalf, assist with scheduling mental health therapy appointments, send appointment reminders and ensure transportation to and from therapy.
Assist in procuring concrete services (housing, protective orders, domestic violence intervention, food, crime victims compensation, transportation, public assistance, emergency awards, etc.
) in addition to mental health therapy.
Attends training associated with victim services and mental health services as directed by the 17th Judicial District Manager.
Provide case management contact with each family to ensure family is receiving necessary support and services by email, letter and phone including text message reminders for mental health appointments.
Ability to work with people in crisis and under stressful situations.
Ensure that all client mental health information is entered into the RH database system.
Design and create forms, flyers, and brochures as needed.
Contributes to the efficiency and effectiveness of RH.
Recognizes, initiates, and leads improvement activities including assisting with the accreditation process and maintaining accreditation standards.
Maintains healthy relationships between all agencies that utilize or receive referrals from Ralston House, including mental health therapists on the RH referral list.
Travels to/attends meetings, trainings or events that occur off-site on a routine basis as needed to perform essential functions.
Attends meetings in community as assigned by executive director and 17th Judicial District Manager, such as Child Protection Team, Victim Compensation, Colorado Organization of Victim Assistance, MDT Case Review, Victim Service Providers and Community Crisis Response Team, etc.
Serves as liaison with general public and outside agencies for RH including making presentations to the public.
Facilitates or participates in RH lead meetings i.
e.
- MDT Case Review, Therapist Round Table, etc.
Assists in fundraisers to support Ralston House.
Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.
Acts with the customer in mind, responds to requests promptly and provides effective services or solutions for customers.
Work to have staff - happy, hungry, honest, and humble.
Exercises appropriate level of initiative and judgment to make decisions within the scope of assigned authority.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Expert ability to read, write and speak English.
Strong ability to exercise discretion and maintain a high level of confidentiality, tact, integrity, and ethics in dealing with sensitive matters.
Ability to respond to and manage difficult or emotional situations with people in crisis and under stressful situations.
.
Solid computer skills with ability to utilize software systems to manage data and create documents, spreadsheets, presentations and/or reports.
Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
Ability to cooperatively work with all law enforcement, social services and district attorney's office professionals.
Ability to balance responsibilities and quality of service.
OTHER FUNCTIONS:
Other duties as required.
-Employees are held accountable for all duties of this job-SCOPE OF AUTHORITY:
Receives supervision under the direction of the 17th Judicial District Manager of Ralston House.
Plans own work activities and the work of others to meet defined work plans and objectives.
Defined procedures cover most duties.
Generally expected to deal with different and specialized situations in the job.
Financial Accountability:
Makes recommendations that affect the outcome of allocation of money for projects.
Makes recommendations to the executive director and 17th Judicial District Manager for budget allocations that pertain to functional area.
Manage p-card and gift cards.
Working Environment / Qualifications WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
The work environment/physical activities described here are representative of those an employee encounters while performing the essential functions of the job.
Work is primarily performed at Ralston House including a standard office, and at times outdoor with exposure to all weather conditions.
Must be able to operate a motor vehicle.
Be able to play and supervise children from ages 1 to 18 years old.
Light work.
MINIMUM REQUIRED QUALIFICATIONS (EDUCATION, LICENSE, TRAINING AND EXPERIENCE):
Bachelor Arts/Bachelor Science Degree in Human Services or related field.
Three (3) years experience in a human service capacity with experience in trauma and crisis intervention situations required Valid Colorado driver license required.
PreferredMasters Degree Vision Mission Values The City is an Equal Employment OpportunityThe City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.
Every City employee is expected to perform his/her job to the highest professional standards.
This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec.
70-143.
Vision:
We Dream Big and DeliverMission:
We are dedicated to delivering superior services to enhance the lives of everyone in our community.
Values:
Innovation:
We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
Passion:
We are a high performing, inclusive team inspiring each other to pursue excellence.
Opportunity:
We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.
Full Time Employee BenefitsAll new employees hired after January 1, 2023 will receive a bank of 40 hours of New Hire Leave that can be used at any time.
Part time benefited hires will receive a prorated amount based on the number of hours worked.
The City of Arvada offers employees an excellent benefit packageThe City of Arvada values the contributions each employee makes every day toward the success of the organization and community.
The importance of being able to provide our employees and their families with quality benefits as part of their overall compensation package is a high priority.
As a result, the City has developed a comprehensive benefits package that delivers quality and value while satisfying the diverse needs of our workforce.
EligibilityTo be eligible, full-time and part-time employees who work a minimum of 30 hours per week are eligible for benefits for themselves, their spouse, their same-sex partner, and their dependent children.
New hires are eligible for insurance the first day of the month following one full calendar month of employment following their hire date.
The City of Arvada offers employees a competitive pay planThe City of Arvada Pay Plan reflects the City's Total Compensation Philosophy.
This philosophy includes being an employer of choice in the Denver/Boulder region by attracting and retaining highly talented and engaged employees.
Developed in partnership with the members of City Council, this philosophy serves to guide staff in the management of the City's compensation practices.
It ensures that the pay plan is updated with competitive market-based salaries, and managed in a manner that is fiscally responsible and within the City's ability to fund.
The Pay Plan can be found Benefits SummaryThe City of Arvada Pay Plan is specifically designed to help you further understand the highlights of the benefit options offered.
That information can be found Additionally, the City offers a bank of 40 hours of New Hire Leave for full time employees hired after January 1, 2023.
For more information about employee benefits, please visit 01 Do you have a minimum of a Bachelor Arts/Bachelor Science Degree in Human Services or related field? Yes No 02 Do you have a minimum of three (3) years experience in a human service capacity with experience in trauma and crisis intervention situations? Yes No 03 The City of Arvada observes Federal laws regarding marijuana.
Have you ingested marijuana in ANY form within the past 12 months? Yes No Required Question Recommended Skills Brochure Design Case Management Community Mental Health Services Confidentiality Creativity Crisis Intervention Estimated Salary: $20 to $28 per hour based on qualifications.
$58,980.
96 - $80,647.
32 AnnuallyLocation :
Arvada, COJob Type:
Benefited Full TimeJob Number:
2023-00154Department:
Department of City Managers OfficeOpening Date:
08/04/2023Closing Date:
8/18/2023 11:
59 PM MountainFLSA:
Non-ExemptPosition Purpose The City of Arvada promotes Equal Pay for Equal Work.
Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity.
The range listed reflects the entire range and typical placement upon hire is entry to mid range.
Interview process includes:
Application, Interview(s), Personal History Questionnaire, Polygraph, Background and References.
Develop and maintain a mental health therapist provider list, connect victims and their caregivers with appropriate mental health services and to work with caregivers and victims to facilitate their connection with and through their successful completion of mental health services.
Job Functions / Scope of Authority ESSENTIAL JOB FUNCTIONS Solicit, review, interview and make decisions about which mental health providers will be accepted on RH mental health service provider list Maintain, update, and ensure accuracy of the RH mental health provider list Distribute, receive, track and file RH mental health therapist MOU's Provide quarterly RH mental health provider meetings and trainings Work with RH mental health providers to insure high level of customer services to victims and caretakers Work with RH mental health providers concerning customer service complaints from caregivers and/or victims Provides victim compensation and victim rights information.
Provides ongoing support and mitigate barriers to families receiving mental health therapy.
Develop a follow-up schedule for families to ensure participation in mental health therapy; with the goal of successful completion of mental health therapy.
Make referrals and maintain referral database for mental health and educate families on the importance of mental health treatment; mitigate barriers to therapy for families including but not limited to assisting with transportation arrangements.
When necessary, facilitate pre-screen with therapist(s) on family's behalf, assist with scheduling mental health therapy appointments, send appointment reminders and ensure transportation to and from therapy.
Assist in procuring concrete services (housing, protective orders, domestic violence intervention, food, crime victims compensation, transportation, public assistance, emergency awards, etc.
) in addition to mental health therapy.
Attends training associated with victim services and mental health services as directed by the 17th Judicial District Manager.
Provide case management contact with each family to ensure family is receiving necessary support and services by email, letter and phone including text message reminders for mental health appointments.
Ability to work with people in crisis and under stressful situations.
Ensure that all client mental health information is entered into the RH database system.
Design and create forms, flyers, and brochures as needed.
Contributes to the efficiency and effectiveness of RH.
Recognizes, initiates, and leads improvement activities including assisting with the accreditation process and maintaining accreditation standards.
Maintains healthy relationships between all agencies that utilize or receive referrals from Ralston House, including mental health therapists on the RH referral list.
Travels to/attends meetings, trainings or events that occur off-site on a routine basis as needed to perform essential functions.
Attends meetings in community as assigned by executive director and 17th Judicial District Manager, such as Child Protection Team, Victim Compensation, Colorado Organization of Victim Assistance, MDT Case Review, Victim Service Providers and Community Crisis Response Team, etc.
Serves as liaison with general public and outside agencies for RH including making presentations to the public.
Facilitates or participates in RH lead meetings i.
e.
- MDT Case Review, Therapist Round Table, etc.
Assists in fundraisers to support Ralston House.
Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.
Acts with the customer in mind, responds to requests promptly and provides effective services or solutions for customers.
Work to have staff - happy, hungry, honest, and humble.
Exercises appropriate level of initiative and judgment to make decisions within the scope of assigned authority.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES Expert ability to read, write and speak English.
Strong ability to exercise discretion and maintain a high level of confidentiality, tact, integrity, and ethics in dealing with sensitive matters.
Ability to respond to and manage difficult or emotional situations with people in crisis and under stressful situations.
.
Solid computer skills with ability to utilize software systems to manage data and create documents, spreadsheets, presentations and/or reports.
Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
Ability to cooperatively work with all law enforcement, social services and district attorney's office professionals.
Ability to balance responsibilities and quality of service.
OTHER FUNCTIONS:
Other duties as required.
-Employees are held accountable for all duties of this job-SCOPE OF AUTHORITY:
Receives supervision under the direction of the 17th Judicial District Manager of Ralston House.
Plans own work activities and the work of others to meet defined work plans and objectives.
Defined procedures cover most duties.
Generally expected to deal with different and specialized situations in the job.
Financial Accountability:
Makes recommendations that affect the outcome of allocation of money for projects.
Makes recommendations to the executive director and 17th Judicial District Manager for budget allocations that pertain to functional area.
Manage p-card and gift cards.
Working Environment / Qualifications WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
The work environment/physical activities described here are representative of those an employee encounters while performing the essential functions of the job.
Work is primarily performed at Ralston House including a standard office, and at times outdoor with exposure to all weather conditions.
Must be able to operate a motor vehicle.
Be able to play and supervise children from ages 1 to 18 years old.
Light work.
MINIMUM REQUIRED QUALIFICATIONS (EDUCATION, LICENSE, TRAINING AND EXPERIENCE):
Bachelor Arts/Bachelor Science Degree in Human Services or related field.
Three (3) years experience in a human service capacity with experience in trauma and crisis intervention situations required Valid Colorado driver license required.
PreferredMasters Degree Vision Mission Values The City is an Equal Employment OpportunityThe City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.
Every City employee is expected to perform his/her job to the highest professional standards.
This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec.
70-143.
Vision:
We Dream Big and DeliverMission:
We are dedicated to delivering superior services to enhance the lives of everyone in our community.
Values:
Innovation:
We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
Passion:
We are a high performing, inclusive team inspiring each other to pursue excellence.
Opportunity:
We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.
Full Time Employee BenefitsAll new employees hired after January 1, 2023 will receive a bank of 40 hours of New Hire Leave that can be used at any time.
Part time benefited hires will receive a prorated amount based on the number of hours worked.
The City of Arvada offers employees an excellent benefit packageThe City of Arvada values the contributions each employee makes every day toward the success of the organization and community.
The importance of being able to provide our employees and their families with quality benefits as part of their overall compensation package is a high priority.
As a result, the City has developed a comprehensive benefits package that delivers quality and value while satisfying the diverse needs of our workforce.
EligibilityTo be eligible, full-time and part-time employees who work a minimum of 30 hours per week are eligible for benefits for themselves, their spouse, their same-sex partner, and their dependent children.
New hires are eligible for insurance the first day of the month following one full calendar month of employment following their hire date.
The City of Arvada offers employees a competitive pay planThe City of Arvada Pay Plan reflects the City's Total Compensation Philosophy.
This philosophy includes being an employer of choice in the Denver/Boulder region by attracting and retaining highly talented and engaged employees.
Developed in partnership with the members of City Council, this philosophy serves to guide staff in the management of the City's compensation practices.
It ensures that the pay plan is updated with competitive market-based salaries, and managed in a manner that is fiscally responsible and within the City's ability to fund.
The Pay Plan can be found Benefits SummaryThe City of Arvada Pay Plan is specifically designed to help you further understand the highlights of the benefit options offered.
That information can be found Additionally, the City offers a bank of 40 hours of New Hire Leave for full time employees hired after January 1, 2023.
For more information about employee benefits, please visit 01 Do you have a minimum of a Bachelor Arts/Bachelor Science Degree in Human Services or related field? Yes No 02 Do you have a minimum of three (3) years experience in a human service capacity with experience in trauma and crisis intervention situations? Yes No 03 The City of Arvada observes Federal laws regarding marijuana.
Have you ingested marijuana in ANY form within the past 12 months? Yes No Required Question Recommended Skills Brochure Design Case Management Community Mental Health Services Confidentiality Creativity Crisis Intervention Estimated Salary: $20 to $28 per hour based on qualifications.
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